WebMay 1, 2007 · My expertise across CX, product and innovation is the right blend to help both define a great strategy and ship great product. In addition to leading the CX & Innovation Consulting group in North ... WebDec 8, 2024 · The digital customer experience framework ideally comprises four important aspects. CX doesn’t happen at one singular point in time. All four stages are vital throughout the client’s journey, and all need to be addressed in any strategy. Here are 4 suggestions on how to fine-tune the experience at each level.
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